Privacy Policy

Effective Date: January 15, 2025

At NeuronIgniteon, we understand that your privacy matters. This policy explains how we handle your personal information when you use our bug tracking and reporting services, and what rights you have regarding your data.

Information We Collect

When you use our bug tracking platform, we collect several types of information to provide you with effective service. This includes basic account information like your name, email address, and company details when you sign up.

Account and Profile Data

  • Full name and professional email address
  • Company or organization name and role
  • Phone number if you choose to provide it
  • Profile preferences and notification settings

Bug Report and Project Information

  • Bug descriptions, screenshots, and diagnostic files you upload
  • Project names, tags, and organizational data
  • Comments, discussions, and collaboration notes
  • Status updates and resolution tracking data

Technical and Usage Data

  • IP addresses and browser information for security
  • Login times and feature usage patterns
  • System performance data and error logs
  • Integration data from connected development tools

How We Use Your Information

We use your personal information primarily to deliver our bug tracking services and improve your experience. Here's exactly what we do with different types of data.
Data Type Primary Use Legal Basis
Account Information Service delivery and user authentication Contract performance
Bug Reports Issue tracking and resolution management Contract performance
Usage Analytics Platform improvement and feature development Legitimate business interest
Communication Data Customer support and service updates Contract performance
We also use aggregated, anonymized data to understand how teams use our platform and identify areas for improvement. This helps us build better features without compromising individual privacy.

Data Sharing and Disclosure

We don't sell your personal information to third parties. Period. However, there are specific situations where we may share certain data, and we want to be completely transparent about this.

Within Your Organization

Bug reports, project data, and collaboration information are shared among team members within your organization account. You control who has access to specific projects and can manage permissions at any time.

Service Providers and Partners

  • Cloud hosting providers for secure data storage and processing
  • Email service providers for notifications and communications
  • Analytics tools that help us improve platform performance
  • Payment processors for subscription and billing management
All third-party service providers are carefully vetted and required to maintain strict data protection standards. They can only use your information for the specific services they provide to us, nothing more.

Your Data Rights

You have significant control over your personal information. Under Taiwan's Personal Data Protection Act and international privacy standards, here are your specific rights and how to exercise them.

Access and Portability

You can request a complete copy of all personal data we hold about you. We'll provide this in a structured, commonly used format within 30 days of your request.

Correction and Updates

If any of your personal information is incorrect or outdated, you can update it directly through your account settings or request corrections by contacting our support team.

Deletion and Erasure

You can delete your account and request removal of your personal data at any time. Note that we may retain certain information for legal compliance or legitimate business purposes as permitted by law.

How to Exercise Your Rights

To make any of these requests, simply email us at help@neuronigniteon with your request and account details. We'll respond within 5 business days to confirm receipt and provide a timeline for completion.

Data Security and Protection

Protecting your data is fundamental to our service. We implement multiple layers of security to safeguard your information against unauthorized access, alteration, or disclosure.

Technical Safeguards

  • End-to-end encryption for data transmission and storage
  • Regular security audits and penetration testing
  • Multi-factor authentication for account access
  • Automated backup systems with encrypted storage

Operational Security

  • Limited employee access on a need-to-know basis
  • Regular security training for all team members
  • Incident response procedures for potential data breaches
  • Regular updates and patches to all system components
While we implement industry-leading security measures, no system is completely immune to all threats. We continuously monitor and improve our security practices to stay ahead of evolving risks.

Data Retention and Deletion

We keep your personal information only as long as necessary to provide our services and meet legal requirements. Here's our approach to data retention across different categories.
Data Category Retention Period Reason
Active Account Data Duration of service + 30 days Service delivery and support
Bug Reports and Projects Until account deletion or manual removal Historical tracking and analysis
Billing Information 7 years after last transaction Tax and regulatory compliance
Support Communications 3 years from last interaction Service improvement and legal protection
When you delete your account, we begin immediate removal of your personal data from active systems. Some information may persist in backup systems for up to 90 days before complete erasure.

International Data Transfers

Our primary servers are located in secure data centers within Taiwan. However, some of our service providers may process data in other countries with adequate data protection standards.

Transfer Safeguards

  • Standard contractual clauses for international transfers
  • Adequacy decisions recognition for approved countries
  • Additional security measures for sensitive data transfers
  • Regular compliance reviews with international partners
If you have specific concerns about data transfers, please contact us and we can provide detailed information about where your data is processed and what protections are in place.

Changes to This Policy

We update this privacy policy periodically to reflect changes in our practices or applicable laws. When we make significant changes, we'll notify you through email or prominent notices within the platform.
Minor updates, such as clarifications or additional examples, may be posted without specific notification. We encourage you to review this policy periodically to stay informed about how we protect your information.

Version History

This version (1.3) was last updated on January 15, 2025. Previous versions are available upon request for your reference and comparison.

Privacy Questions or Concerns?

We're here to help with any questions about your privacy or this policy.

Email: help@neuronigniteon

Phone: +886223894550

Address: 304, Taiwan, Hsinchu County, Xinfeng Township, Xinxing Rd, 167之2號5樓

Our privacy team typically responds to inquiries within 2-3 business days.